📢 This article explains how to fix pending product errors when integrating Rewaa with your online store (version 2). If you are still using version 1 and need help, please contact the support team via live chat.
Pending products appear when an error prevents the quantity from being deducted from Rewaa’s inventory. These errors do not stop invoice issuance, but they affect inventory updates until resolved. In this article, you will learn all the details to fix errors easily.
What Are Pending Products?
Pending products are items whose quantities were not deducted from Rewaa’s inventory when the order arrived from the online store due to an error preventing proper deduction.
Reasons Products Become Pending
The product is not supported for integration.
The product is not linked.
The product does not exist in Rewaa.
The product’s selling price is lower than its cost price, and selling below cost is not allowed.
The product quantity in the order is higher than the available quantity in Rewaa, and negative sales are not allowed.
ℹ️ Note: In case of an error, only the product is pending, not the entire order. Once the error is resolved, the product quantity will be deducted from Rewaa automatically.
Supported and Unsupported Products
Product Type | Integration with Salla | Integration with Zid |
Single Product | ✅ | ✅ |
Multi-Variant Product | ✅ | ✅ |
Weighted Product | ✅ | ✅ |
Service Product | ✅ | ✅ |
Composite Product | Temporarily stopped | ❌ |
Bundle Product | Temporarily stopped | Temporarily stopped |
Batch-Tracked Product | ❌ | ❌ |
Serial-Tracked Product | ❌ | ❌ |
How to Fix Errors
Access Pending Products
Go to Sales & Customers > eCommerce Orders.
If pending products exist, a notification bar will appear at the top of the page.
Click View Products.
All products will be listed, categorized by error type.
Types of Errors and Fixes
Errors That Can Be Fixed
Insufficient Quantity
Unlinked Product
Selling Price Below Cost
Errors That Cannot Be Fixed
Unsupported Product
Error 1: Insufficient Quantity
Reason: The available quantity in Rewaa is lower than the order quantity.
Solution: Balance and match quantities between both platforms.
ℹ️ Note: If the pending product’s quantity increases in Rewaa (due to purchase returns, new purchase invoices, stock count, or stock transfer), the error will be fixed automatically.
Steps:
Click Update Quantity, then choose the correct source:
Quantity in Rewaa
(via Purchase Invoice)
Select Quantity in Rewaa.
Click Update Quantity > Confirm.
Go to Purchase Invoices.
Add the quantity via a purchase invoice > click Complete.
The quantity is updated in Rewaa, and all related errors are fixed automatically.
Quantity in Online Store
(System automatically creates a Stock Count in Rewaa)
Select Quantity in Online Store.
Click Update Quantity > Confirm.
A stock count will be created automatically.
⚠️ Warning: Stock Count affects net income and cannot be undone.
Custom Quantity
(System automatically creates a Stock Count in Rewaa)
Select Other.
Enter the correct quantity (including the pending amount).
Click Update Quantity > Confirm.
⚠️ Warning: Stock Count affects net income and cannot be undone.
Error 2: Unlinked Product
Reason: The product exists in the online store but is not linked or synced with Rewaa.
Solution: Link the product and balance quantities.
Steps:
Click Link Product, then choose the correct source:
Quantity in Rewaa
Updates the online store quantity and links the products.
If the Rewaa quantity is lower than the pending amount, the error will change to "Insufficient Quantity."
Click Update Quantity in Salla > Confirm.
Quantity in Online Store
(System automatically creates a Stock Count in Rewaa)
Select Quantity in Online Store.
Click Update Quantity in Rewaa > Confirm.
⚠️ Warning: Stock Count affects net income and cannot be undone.
Custom Quantity
(System automatically creates a Stock Count in Rewaa)
Select Other.
Enter the correct quantity (including the pending amount).
Click Update Quantity in Rewaa > Confirm.
⚠️ Warning: Stock Count affects net income and cannot be undone.
Error 3: Selling Price Below Cost
Reason: The product’s selling price in the order is lower than its cost price in Rewaa.
⚠️ Note: This error may also appear if the order currency is higher than SAR (e.g., KWD), since Rewaa supports SAR only.
Solution: Either ignore the alert or adjust the selling price.
Steps:
Click View Details.
To Ignore the Alert:
Click Ignore Alert.
The error is cleared automatically.
To Adjust the Price in the Online Store (before invoice issuance):
Click the (🖊) icon.
You will be redirected to the online store.
Update the price in the online store.
The error will be fixed automatically in Rewaa.
Refresh Rewaa to confirm the fix.
⚠️ Warning: After issuing the invoice in Rewaa, price changes in the store will not reflect.
ℹ️ Note: If the option Allow Selling Below Cost is enabled, these errors are cleared automatically.
Error 4: Not Supported Products
Reason: The product type is not supported for integration between platforms.
Solution: This error cannot be fixed.
Unsupported Products Table:
Product Type | Integration with Salla | Integration with Zid |
Composite Product | Temporarily stopped | ❌ |
Pack Product | Temporarily stopped | Temporarily stopped |
Batch-Tracked Product | ❌ | ❌ |
Serial-Tracked Product | ❌ | ❌ |
Unavailable Product
Reason: The product exists only in the online store.
Solution: When an order contains an unavailable product:
The system automatically creates the product in Rewaa.
If no SKU is available, the system generates one automatically and reflects it in the online store.
If it’s a multi-variant product, the system creates all variants in Rewaa.
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FAQs
1. How can I confirm that the error was fixed correctly?
Once fixed, the product will be removed from the Pending Products list and column.