📢 This article explains how to handle eCommerce Orders when integrating Rewaa with your online store (version 2). If you are still using version 1 and need help, please contact the support team via live chat.
Once your store is integrated with Rewaa, you can receive and manage all orders directly from the eCommerce Orders section, where all orders appear with their details clearly.
⚠️ Important Notes
Rewaa does not support multiple currencies; all orders will be in SAR only.
Payment methods in Rewaa are categorized into: Cash or Credit Card only.
For orders paid via (Tabby, Tamara), Rewaa cannot track installment payments. Once the invoice is issued, the order is considered fully paid.
Steps to Manage eCommerce Orders
Step 1: Access Orders
Go to Sales & Customers > eCommerce Orders.
Click the order number to view details.
ℹ️ Note: Product quantity is deducted from Rewaa inventory once the order arrives, unless the product is flagged as “Pending due to error.” Once the error is fixed, the quantity will be deducted automatically.
Step 2: Update Order Status
If the order is valid with no pending items:
Click Change Order Status.
Confirm by clicking Change Order Status again.
Update the status as the order moves through its stages.
💡 Order processing stages: Pending > Processing > Ready For Pickup > Shipped > Delivered.
If the order has pending items:
You can still follow the same steps, but pending items will not be deducted from inventory until the error is resolved.
🔗 For more details about error types and solutions, click here.
Step 3: Issue the Invoice
The invoice status depends on the order status:
When the order status is changed to Processing, the invoice becomes ready to issue.
When the order status is Ready For Pickup, the invoice is automatically issued (unless you manually adjust the invoice issue stage).
🔗 To learn how to select the invoice issue stage, click here.
🔗 For full details about eCommerce invoices, click here.
Order Status Synchronization
Updating the order status in either Rewaa or the online store reflects automatically on the other platform.
Canceling an order in either platform will show it as Canceled in Rewaa, and you cannot update its status anymore.
If the status is downgraded on the online store (e.g., from Shipped back to Processing), it will not be reflected in Rewaa; the order will remain Shipped.
Updating the status after the invoice is issued will still reflect in Rewaa. Issuing the invoice does not affect order status.
How to Cancel an Order
From Rewaa:
Orders must be canceled before the invoice is issued.
Click the three dots next to the order.
Select Cancel Order.
The order will be canceled, and quantities will be restored to inventory in Rewaa.
The updated stock reflects in the online store.
⚠️ Notes:
Invoices are issued automatically according to the stage you set in eCommerce Orders Settings.
When an order is canceled, its status changes to Canceled, and the invoice status becomes None (invoice canceled). You cannot update the order afterward.
From the online store:
If the order is canceled/deleted before the invoice is issued in Rewaa:
The order is canceled.
Quantities are returned to Rewaa inventory and synced to the online store.
If the order is canceled/deleted after the invoice is issued in Rewaa:
The order status becomes Returned.
A Return Invoice is generated automatically.
Quantities are restored to Rewaa inventory and synced to the online store.
ℹ️ To view the return invoice:
Click the order number > Return Invoice.
Or go to Sales Invoices.
How to Return an Order
From Rewaa:
The return option appears after the invoice is issued.
Click the three dots next to the order.
Select Return Order.
Enter the following:
Branch receiving the returned items.
Products to be returned.
Quantity (full or partial).
Click Return.
The order is returned, stock is updated in Rewaa, and synced to the online store.
ℹ️ Note: You can also return the full invoice from the top left of the screen. The entire order and stock quantities will be restored in Rewaa and reflected on the online store.
From the online store:
You can return the order at any time.
The status is updated instantly in Rewaa.
A return invoice is issued, and quantities are restored on both platforms.
FAQs
1. How do I make sure orders are being received in Rewaa after integration?
After completing the integration and syncing, all orders appear automatically in the list, arranged by arrival time.
2. Can I integrate both Salla and Zid at the same time?
No. Rewaa supports integration with one platform only.
3. Can I update multiple order statuses at once?
Yes.
Select ✔ next to the orders you want.
Click Change Order Status.
A confirmation window will show the number of orders being updated.
Click Confirm Change.
ℹ️ Note: All selected orders must share the same status to be updated together.