Rewaa allows you to uninstall the Zid App whenever needed—for example, when you want to completely reorganize your products, or for any other reason that requires it. In this article, you’ll learn how to uninstall the app and what happens after doing so.
Impact of Uninstalling Zid from Rewaa
Orders will stop syncing to Rewaa.
Product data will no longer sync between both platforms.
When you reconnect later, product quantities will be synced based on the quantities in Rewaa.
⚠️ Warning: We do not recommend uninstalling the app if there are new orders on your Zid store. If needed, you can contact our support team via live chat from inside Rewaa for assistance.
Steps to Uninstall the Zid App
Go to Applications > Available Apps.
Select the Zid.
Click Uninstall.
Choose the reason for uninstalling the app.
Click Uninstall again to confirm.
FAQs
1. Can I reinstall the Zid App after uninstalling it?
Yes, you can. Click here to learn the steps for reinstalling.
2. Will my products be affected after uninstalling the Zid App?
No. Your products will remain the same. Uninstalling simply stops order syncing from Zid and data synchronization between the platforms.
3. If I reinstall the Zid App, will I receive the orders that happened while it was uninstalled?
No. Orders that occurred while the app was uninstalled will not be imported even if you reinstall it.
4. Can I fix previous order errors after uninstalling (disconnecting the integration)?
No. Resolving errors requires an active integration between both platforms.
5. Where can I find previous orders after uninstalling the Zid App?
You can still find them in Sales & Customers > eCommerce Orders.
6. How can I view previous Zid sales after uninstalling the app from Rewaa?
From Reports > Sales > Sales by Channel. Click here for more details about the report.