When you register on the Rewaa platform, your primary account is activated with full platform permissions, including the ability to add and manage users.
⚠️ Warning:
As the primary account owner, do not share your username or password with any employee to protect your account data and ensure the security of your business operations.
What Is a User Account?
A user account is a sub-account that you create for each employee, allowing them to use the platform and perform specific tasks based on their assigned roles and permissions.
ℹ️ Note: The number of user accounts you can add depends on your subscription plan. For more details, refer to the Plans & Pricing page.
Add a New User and Assign a Role
Go to Settings > Users > Add User.
Enter the user's information:
Name.
Email: Must not already be used on the platform. It is used to sign in and cannot be changed later.
Mobile number: Must be active and not already used on the platform. It is used to send the activation link and activate the account.
Select the appropriate role:
Admin
Cashier
Store Manager
Inventory Manager
Accountant
Select the locations the user can access and perform operations in.
Enable Authorized Representative if needed.
⚠️ Warning:
Enabling this option allows the user to represent your business when contacting Rewaa Support and make decisions related to the primary account on behalf of the business.
Specify the maximum discount percentage the user can apply during sales.
ℹ️ Note: This option is available only for the following roles:
Admin
Cashier
Store Manager
Accountant
Click Add & Send Invitation.
The user will receive an SMS containing a link to create their password.
ℹ️ Note: The user's status remains Pending until they open the link and create their password.
FAQs
Can I change a user's email address?
No. A user's email address cannot be changed. However, you can deactivate the user and add a new one with a different email address.
How does a user know their roles and permissions?
Users only see the sections available to them in the side menu, based on the permissions assigned to their role.
I added a new user, but they didn't receive the SMS. What should I do?
Make sure the mobile number you entered is correct.
Go to Settings > Users.
Click the ⚙️ icon next to the user's name, then select Send New Link.
Can I send the user activation link by email?
No. The activation link is sent only via SMS.
Can I edit or delete a user's information?
Yes. For more details, refer to the article How to Edit User Information on the Platform.