Pausing a sale means temporarily saving a sales invoice with the option to complete and issue it later. This feature is useful when a customer needs more time to review their order details, when there is a payment issue, or in any case that requires pausing the process temporarily to complete other sales.
ℹ️ This article explains how to pause a sale when using Rewaa from the browser. If you are a customer in the restaurant or café sector and would like to know how to pause an invoice from the Rewaa Cashier app and send orders to the kitchen, click here.
Steps to Pause a Sale
Go to Sales & Customers > Point of Sale.
Open the sales register.
Add products in the sales screen.
Click Pause Sale.
Add the customer’s name and notes (if any).
Click Pause Sale.
Steps to Continue a Sale
Click Continue Sale.
Select the invoice you want.
Complete the steps to issue the invoice.
FAQs
1. Can I recover a paused sale if it was deleted by mistake?
No, you cannot recover a deleted paused sale. You will need to add the products and pause the sale again.
2. Are paused sales deleted when I close the sales register?
No, paused sales are not deleted when the register is closed. You can complete the sale by reopening the register from the same user or another user, as long as the same device and browser are used. Paused sales are temporarily saved in the browser’s cache memory.
3. Is there a limit to the number of paused sales?
No, there is no limit. You can pause multiple sales at the same time.
4. Can I pause a sale for more than one day?
Yes, you can pause a sale for up to 7 days. After that, it will automatically disappear unless you clear the browser’s cache memory before the 7-day period ends.
5. Can I pause a sale on one device and continue it on another?
No, paused sales are tied to the device and browser where the invoice was paused.
6. Can I delete a paused sale I no longer need?
Yes, you can delete a paused sale:
Click Continue Sale.
Click the delete icon (🗑️).
7. Can I add or remove products from a paused sale?
Yes, you can:
Click Continue Sale.
Select the paused invoice.
Add or remove products.
Complete the steps to issue the invoice.