Opening the sales register at the start of a shift and closing it after finishing helps you organize daily sales operations by tracking shortages or surpluses, monitoring balance details, and recording collected amounts for each register.
Open a Sales Register
1. Go to Sales & Customers > Points of Sale.
2. Click Open Register.
3. Enter the opening amount (float amount).
ℹ️ Note: The opening amount is the float you start the shift with. It can be used when needed, for example, to give change to a customer.
4. Click Open.
5. Start sales operations and issuing invoices.
Close a Sales Register
From inside the sales register:
Click Close Sales Register at the top right of the screen.
From outside the sales register:
Go to Sales & Customers > Points of Sale.
Click Close Register.
Enter the collected amounts for each payment method.
Click Close.
⚠️ Important: If you have an opening amount or any cash amounts added during sales, include them in the total cash sales amount. Example: Opening amount: 100 SAR, cash sales: 20 SAR → total cash = 120 SAR.
A closing report will appear automatically. You can print it or access it later via:
Sales & Customers > Cash Management. Click here for more details.
FAQs
1. Can I open more than one sales register at the same time?
Yes, you can.
2. Can I add the float amount after opening the register?
No, you cannot. If you need to add amounts after opening, use the Add/Withdraw feature.
3. I want to open the register, but it’s showing as “Inactive”.
This means the register has been deactivated. Contact the main account admin for details.
4. I see the message “You can only open one sales screen at the same time.” What should I do?
Click Inactivate Other to continue.
⚠️ Note: This message appears when the sales register is open in more than one browser or device at the same time. “Inactivate Other” ends the session on the other device. If you have multiple employees working at the same time, it’s best to assign each one a separate register.
5. I see the message “Another user is using this sales register.”
This means another cashier has the register open. You can only access it after they or the main account close it.
6. What should I do if I see the message “The register is being used on another device that is offline”?
To avoid losing invoices, close the register from the same device after connecting to the internet.
⚠️ Note: This message means the register was opened on a device that was offline and invoices were issued through it. If you need to force close, click Force Close Register — all unsynced invoices will be deleted automatically.
7. Do I need to enter collected amounts for each payment method before closing the register?
It’s not required, but it’s recommended. It helps track employee performance and identify if the register is balanced.
8. Can I edit collected amounts after closing the register?
No, collected amounts must be entered before closing.
9. Can I set user permissions for closing sales registers?
Yes, you can:
Go to Settings > Users > Edit User.
Go to User Permissions > Applications > Rewaa new POS.
Disable Self Close Opened and Close All.
Click Save Custom User.
10. Can I view collected amounts before closing the register?
Yes:
Go to Home > scroll to Sales Registers at the bottom of the page.
Select the branch > click the collected amounts to view details.
11. I’m trying to close a sales register, but I don’t see the option.
This means your account permissions have been restricted. Contact the main account admin to check your access.