The customer opening balance is the amount a customer owes at the start of a new financial period, resulting from old (goods or services) invoices that are still outstanding and have not yet been settled.
Steps to Add an Opening Balance
Go to Sales & Customers > Customers
If the customer already exists:
Search for the customer’s name.
Click the ⚙️ icon in the Actions column > Edit.
If the customer is new and not yet added to the platform:
Click New and add the required data:
Customer Name
Customer Code
Phone Number
ℹ️ For issuing VAT invoices (B2B), make sure to add:
Customer Tax Number
Commercial Registration Number or National ID
Address
To add the opening balance:
Tick the checkbox Set Opening Balance.
Select the date.
Enter the opening balance amount (must be entered as a positive value; negative amounts are not currently supported).
Click Save.
The opening balance will appear under the column Debit Amount from Customer.
How the Opening Balance Reflects
Journal Entries
Go to: Accounting > Journal Entries
The entry will reflect based on the opening balance date entered, not the date it was added.
Chart of Accounts
Go to: Accounting > Chart of Accounts > Equity > Opening Balance
Reports
Go to: Reports > Finance > Account Transactions
Edit an Opening Balance
You can edit the customer’s opening balance as long as no payment has been made.
Go to: Sales & Customers > Customers
Click the ⚙️ icon in the Actions column > Edit.
Update the date and outstanding balance.
Click Save.
FAQs
I mistakenly added the wrong opening balance for a customer, can I delete it?
No, you cannot delete an opening balance after saving. However, you can edit it from the customer’s details page, provided no payments have been made.
Can I import customer opening balances using an Excel file?
No, importing customer opening balances via Excel is not currently supported. They must be added manually within the platform.