With the Rewaa Cashier App, you can return sales invoices either due to product returns, exchanges, or invoice errors. This article explains all the steps.
⚠️ Note: Sales invoices cannot be deleted or edited after issuance, according to the regulations of ZATCA. If a sales invoice is not returned, ZATCA considers the VAT due on the original amount even if the sale did not occur.
Steps to Return a Sales Invoice
1. Access the Invoice
Tap Invoices.
Open the required cash register (if it is closed).
Select the invoice you want to return.
Tap Return.
2. Select the Products to Return
All Products
Check (✔) the first box next to Product Name to select all products.
Tap Return.
Specific Product
Check (✔) next to the product you want to return.
Tap Return.
Specific Quantity of a Product
Check (✔) next to the product.
Enter the quantity you want to return.
Tap Return.
3. Select the Payment Method and Issue the Return Invoice
Return via One Payment Method
Choose the payment method for the refund.
Tap Return.
The return invoice is issued immediately and ready for printing.
Return via Multiple Payment Methods
Enable Multi-Pay.
Enter the refund amount for each payment method.
Tap Return.
The return invoice is issued immediately and ready for printing.
Return for a Credit Invoice (Debit)
Select the payment method Debit.
Tap Return.
The return invoice is issued immediately and ready for printing.
ℹ️ Note: When using the Debit payment method, the amount will be deducted from the customer’s outstanding balance.
FAQs
1- Why do I see cash registers instead of invoices?
Because the cash register is closed. Open the cash register to view invoices.
2- I have a user account, but the Return option doesn’t appear—why?
This means you don’t have the required permission. Contact the account owner to confirm your access permissions.
3- How can I reprint a return invoice?
Tap Invoices > search for the return invoice number.
Or, open the sales invoice > tap Linked Return Invoices.