The opening balance is the amount owed by the customer at the beginning of a new financial period, resulting from previous unpaid invoices for goods or services.
Steps to Add an Opening Balance
1. Go to:
Sales & Customers > Customers
2. If the customer already exists:
Search for the customer’s name.
Click the gear icon (⚙️) under the "Actions" column > Edit.
3. If this is a new customer:
Click New and fill in the required details:
Customer name
Customer code
Customer phone number
ℹ️ When issuing tax invoices (B2B), make sure to enter:
Customer's VAT number
Commercial registration number or national ID
Address
4. To add the opening balance:
Check the box Set Opening Balance (✔)
Set the date
Enter the balance amount (must be a positive number; the system does not support negative values)
Click Save
The data will be saved successfully. The opening balance will appear under Amount Due from Customer
Where the Opening Balance Reflects
Journal Entries
Go to: Accounting > Journal Entries
The entry reflects based on the selected opening balance date, not the date it was added.Chart of Accounts
Go to: Accounting > Chart of Accounts > Equity > Opening BalanceReports
Go to: Reports > Financial > Account Statements
Editing the Opening Balance
You can edit a customer's opening balance before any payment is recorded.
Steps:
Go to Sales & Customers > Customers
Click the gear icon (⚙️) > Edit
Update the opening balance date and amount
Click Save
FAQs
I entered an opening balance by mistake. Can I delete it?
Unfortunately, you can’t delete the opening balance once it’s saved. However, you can edit it from the customer’s profile as long as no payments have been made.Can I import opening balances using an Excel file?
No, importing customer opening balances via Excel is not currently supported. You must add them manually within the platform.